Solec Energy Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what information we collect, why we use it and your rights when you contact us, use our website or enquire about our services.
1. Who we are
Solec Energy Ltd is the controller responsible for the personal information described in this Privacy Notice.
Solec Energy Ltd
Company number: 15858051
Registered in England and Wales
Registered office:
186 Petts Wood Road
Petts Wood
Orpington
England
BR5 1LG
Email: contact@solecenergy.co.uk
Telephone: 07468 527613
2. Information we may collect
Depending on how you interact with us, we may collect:
- Your name, telephone number and email address
- Property address and postcode
- Details about the service you are interested in
- Information about your property, existing installation or energy requirements
- Information contained in messages, enquiries or other correspondence
- Details required to arrange a survey, quotation, installation, repair, service or other work
- Information relating to work we have carried out for you
- Technical information generated when you use our website, such as device, browser and cookie information where applicable
We normally collect this information directly from you when you contact us, submit a website form, speak to us by telephone or engage us to provide services.
Where appropriate, we may also use publicly available information relevant to assessing a property, such as mapping or satellite imagery.
3. How we use your information
We may use your personal information to:
- Respond to enquiries
- Carry out an initial assessment of your property or requirements
- Contact you about services you have enquired about
- Arrange surveys and appointments
- Prepare recommendations and quotations
- Provide and manage services you ask us to carry out
- Communicate with you before, during and after work
- Provide customer support, servicing, repairs and aftercare
- Maintain appropriate business, accounting and service records
- Meet legal, regulatory and professional obligations
- Protect our business and website against fraud, misuse or security threats
- Understand and improve the performance of our website, where permitted
4. Our lawful bases
Depending on the circumstances, we may process your personal information on the following lawful bases:
Contract and steps before entering into a contract
Where we need your information to respond to a quotation request, assess proposed work, arrange a survey or appointment, enter into an agreement with you or provide requested services.
Legitimate interests
Where processing is reasonably necessary to operate and protect our business, communicate with customers, manage enquiries, provide aftercare, maintain appropriate records and improve our services, provided those interests are not overridden by your rights.
Legal obligation
Where we need to process or retain information to comply with applicable legal, regulatory, tax or accounting obligations.
Consent
Where the law requires your consent for a particular activity, such as certain non-essential cookies or electronic marketing. Where we rely on consent, you may withdraw it at any time.
5. Who we may share information with
We do not sell your personal information.
Where reasonably necessary, we may share relevant information with:
- Website, hosting and IT service providers
- Professional advisers, accountants and insurers
- Contractors, suppliers or service providers involved in delivering work
- Manufacturers, warranty providers or relevant industry bodies where necessary
- Network operators or other relevant organisations where required for particular electrical or energy-related work
- Regulators, law enforcement agencies, courts or other authorities where legally required
We seek to limit information shared to what is reasonably necessary.
6. How long we keep your information
We do not keep personal information for longer than reasonably necessary.
Retention periods depend on why the information was collected, whether you become a customer, the nature of the work and any applicable legal, accounting, warranty, insurance or regulatory requirements.
Information relating to completed work may therefore be retained for longer than an initial enquiry because it may be relevant to warranties, certification, aftercare, accounting or legal obligations.
When information is no longer reasonably required, we will delete or securely dispose of it as appropriate.
7. Cookies and website information
Our website may use cookies and similar technologies that are necessary for the website to function or that help us understand how it is used.
Where consent is required for optional cookies, these will only be used after you have made the appropriate choice through our cookie controls.
Please see our Cookie Policyor use Cookie settings to find out more and manage your preferences.
8. International transfers
Some technology or service providers may process information outside the UK.
Where personal information is transferred internationally, we take appropriate steps to ensure transfers are made in accordance with applicable UK data protection requirements.
9. Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to erase your personal information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your information
- Receive certain information in a portable format where applicable
- Withdraw consent at any time where we rely on consent
These rights are not absolute and their application depends on the circumstances.
To exercise your rights, contact contact@solecenergy.co.uk.
We may need information reasonably necessary to confirm your identity.
10. Automated decision-making
We do not currently use personal information submitted through this website to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
11. Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet transmission or electronic storage system can, however, be guaranteed to be completely secure.
12. Complaints
If you have concerns about how Solec Energy uses your personal information, please contact us first so we can investigate.
Email: contact@solecenergy.co.uk
Telephone: 07468 527613
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
13. Changes to this Privacy Notice
We may update this Privacy Notice when our services, website, technology or legal obligations change.
The latest version will be published on this website with the date it was last updated.